1. Booking Confirmation
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All bookings are confirmed only upon receipt of full payment.
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Guests will receive a confirmation email with the details of their reservation.
2. Payment Policy
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Full payment is required at the time of booking.
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Payments are non-refundable.
3. Rates and Offers
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Rates are subject to change and are only guaranteed once the booking is confirmed.
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Discounts and special offers cannot be applied retroactively.
4. Cancellation and Rebooking
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All bookings are non-refundable.
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In exceptional circumstances, such as medical emergencies, bookings may be rescheduled to a later date at no additional cost. Requests must be made at least 10 days prior to the original check-in date and are subject to availability.
5. Check-In and Check-Out
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Check-in time: 4:00 PM
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Check-out time: 11:00 AM
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Early check-in or late check-out may be available upon request for an additional fee.
6. Guest Responsibilities
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Guests are responsible for any damages caused during their stay and may be charged for repairs or replacements.
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Smoking is strictly prohibited on the premises. A cleaning fee will be charged for violations.
- The Manor reserves the right to remove guests whose behavior disrupts the comfort and safety of others.
7. Pet Policy
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Pets are permitted in select suites only with prior approval.
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Additional fees and specific guidelines apply to pet stays.
8. Privacy and Security
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The Manor is committed to safeguarding guests’ personal information. Personal information collected during booking is used solely for reservation and communication purposes. We value your privacy and do not share your details with third parties.
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Any footage from security cameras on-site is used solely for safety purposes.
9. Force Majeure
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The Manor is not liable for cancellations or disruptions due to events beyond our control, such as natural disasters, extreme weather, or government actions.
10. Right to Refuse Service
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The Manor reserves the right to refuse service or cancel bookings at its discretion, with a full refund provided if applicable.
11. Liability
- The Manor is not liable for loss, theft, or damage to personal belongings. We recommend securing valuables.
- Guests must adhere to all safety guidelines provided by the staff.
11. Additional Guests
- No additional guests are permitted without permission from Lady Smith Manor and may incur extra charges.
For any questions or clarifications regarding these terms, please contact our team. We’re here to ensure your stay is as enjoyable as possible.
