Frequently Asked Questions

1. How do I book a stay online? Booking your stay is easy! Simply visit our website, select your desired dates, choose your preferred suite, and complete the secure checkout process.

2. Can I make changes to my booking after it’s confirmed? Yes, changes can be made depending on availability. Contact us as soon as possible to make adjustments to your booking.

3. What payment methods do you accept for online bookings? We accept all major credit cards and other secure payment options available during checkout.

4. Is my payment information secure? Absolutely! We use industry-standard encryption and secure payment gateways to protect your information.

5. Will I receive a confirmation after booking? Yes, you’ll receive a confirmation email with all the details of your reservation. If you don’t see it, please check your spam folder or contact us.

6. Can I book a stay as a gift for someone else? Of course! Simply provide their details during the booking process, and let us know if you’d like a personalized message included.

7. What is your cancellation policy? Cancellations are subject to our booking terms. Please visit our Cancellation Policy page or contact us for specific details.

8. Are there any discounts for booking online? Occasionally, we offer exclusive discounts for online bookings. Keep an eye on our website and social media for updates.

9. What should I do if I experience technical issues during booking? If you encounter any issues, please contact us immediately, and we’ll assist you in completing your reservation.

10. How far in advance can I book? You can book as far in advance as our calendar allows. Early booking is recommended for popular dates.

For any other questions, feel free to reach out to our team. We’re here to help you plan your perfect escape to the Manor!

1. What amenities are included in my stay? Every guest enjoys access to premium amenities, including high-speed Wi-Fi, luxurious bedding, plush towels, and curated toiletries to ensure your comfort.

2. Are there food options available on-site? Yes, we offer a delightful breakfast delivered to your door in a charming picnic basket.  The Thirsty Whippet Pub also offers a selection of drinks and food options from 2pm – 10pm Wed – Sun.

3. Is there a pub on-site? Yes, the Thirsty Whippet Pub is located in the Manor and offers a selection of drinks and delicious food from 2 PM to 10 PM Wednesday – Sunday.

4. Is parking available at the property? Complimentary on-site parking is available for all guests, ensuring convenience and security.

5. Can I host events or gatherings at the Manor? Absolutely! Our venue is perfect for intimate weddings, celebrations, and corporate events. Contact us to discuss your event needs.

6. Is there Wi-Fi throughout the property? Yes, high-speed Wi-Fi is available in all suites and common areas, keeping you connected during your stay.

7. Are the suites equipped with any special features? Our Sandpiper Suite offers a stunning copper tub and plush linens, while the Parisian Suite boasts a vintage dressing room and a clawfoot tub with breathtaking sunset views.

8. Are pets allowed at the Manor? We welcome pets in select suites with prior approval. Please contact us to learn more about our pet-friendly options.

9. What additional touches can I expect? We aim to make your stay memorable with thoughtful extras like welcome treats, personalized recommendations, and exceptional service.

For more information about our amenities and facilities, feel free to reach out. We’re here to make your stay unforgettable!

1. Are bookings refundable? All bookings are non-refundable. We recommend double-checking your dates and plans before confirming your reservation.

2. What if I need to cancel due to an emergency? In extreme situations, such as a medical emergency or unforeseen event, we may be able to move your booking to another date. Please contact us as soon as possible to discuss your options.

3. How do I request a rebooking? To request a rebooking, contact us directly with your reservation details and the reason for the change. We will do our best to accommodate your request.

4. Are there any fees for rebooking? No, we don’t charge a rebooking fee. Simply contact us to arrange a new date for your stay.

5. Can I transfer my booking to someone else? Yes, bookings can be transferred to another person. Please inform us in advance to update the reservation details.

6. What happens if the Manor needs to cancel my booking? In the unlikely event that we need to cancel your reservation, we will offer a full refund or assist you in rescheduling to another date.

7. How far in advance can I request a rebooking? Rebooking requests should be made at least 5 days before your scheduled arrival to allow us to make necessary arrangements.

For additional questions or concerns, feel free to reach out to our team. We’re here to help!